5qqee Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the 5qqee platform and its users. By using the 5qqee website, mobile interface and related services, you are considered to have automatically accepted these terms.

5qqee is an online casino and sports betting platform that provides entertainment services for players in Bangladesh. It is mandatory to read all sections of these terms in full before using our services.

If you disagree with any part of these terms, you are asked to stop using our platform immediately.

2.1 Age Requirement

To open an account and use services on 5qqee, you must be at least 21 years old. Use of any service on our platform is strictly prohibited for anyone under 21. 5qqee reserves the right to verify age at any time.

2.2 Registration Information

All information provided at the time of account registration must be completely true, accurate and up to date. Providing false or misleading information will result in immediate account cancellation and the balance may be forfeited.

2.3 Single Account Policy

Only one account may be opened per person, household, device or IP address. If multiple accounts belonging to the same person are detected, all accounts will be closed and deposited funds may be forfeited.

2.4 Identity Verification (KYC)

5qqee may request documents for identity verification at any time. These may include:

• National ID card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

5qqee reserves the right to temporarily suspend an account if verification documents are not submitted in a timely manner.

It is your responsibility to keep your account login details, password and OTP completely confidential. Avoid sharing this information with any third party.

• You are solely responsible for all activities carried out from your account.
• If you suspect unauthorized access to your account, you must notify our support team immediately.
• Operating an account on behalf of another person is strictly prohibited.
• 5qqee reserves the right to temporarily or permanently suspend an account if suspicious activity is detected.

4.1 Accepted Payment Methods

5qqee currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. New methods may be added in the future.

4.2 Deposit Limits

• Minimum deposit: ৳200 (for each method)
• Deposit requests will be processed only after verification.
• You must use a payment account registered in your own name when making a deposit.

4.3 Withdrawal Limits and Timeframes

• Minimum withdrawal: ৳800
• Standard withdrawals are completed within 5 to 30 minutes.
• Withdrawals will be sent only to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

4.4 Third-Party Payments Prohibited

Depositing from another person's account or withdrawing to another person's account is strictly prohibited. Any such transaction detected will be treated as fraud.

5.1 Welcome Bonus

5qqee offers new members a 200% welcome bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to claiming this bonus:

• Bonus wagering requirement: 25 times (25x)
• The combined amount of bonus and deposit must be wagered 25 times
• If the deposit amount is withdrawn before completing the wagering requirement, the bonus will be cancelled
• Wagering contribution rates may vary by game category

5.2 General Bonus Terms

The following general terms apply to all bonus offers:

• Each bonus offer has a specific validity period; once the period ends, the bonus will be automatically cancelled.
• Multiple bonuses cannot be used at the same time unless explicitly stated in the terms.
• If bonus abuse or conduct contrary to the terms is detected, the bonus will be cancelled.
• 5qqee reserves the right to modify or cancel any bonus offer.

5.3 VIP Program

5qqee's VIP program has three tiers. You can advance to a higher tier through regular play:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.8%

Detailed conditions for receiving VIP benefits can be found through the support team.

All casino games and sports betting on the 5qqee platform are conducted in accordance with fair play principles. The following rules apply to all members:

• Each game has its own rules, which should be understood before playing.
• Bets recorded in error due to software faults or technical issues will be considered void.
• The decision of 5qqee management is final on all matters relating to betting limits.
• For sports events, match results are confirmed from official sources.
• 5qqee reserves the right to review bets if suspicious betting patterns are detected.

6.1 Fair Play and RNG

All our casino games are operated using Random Number Generator (RNG) technology, which ensures fair and unbiased results. 5qqee is committed to fair play.

The following activities are strictly prohibited on the 5qqee platform. Violation of these prohibitions may result in immediate account cancellation and forfeiture of balance:

• Bonus abuse: Attempting to withdraw bonus funds without meeting the bonus terms or exploiting bonuses strategically.
• Multiple accounts: Operating more than one account by the same person.
• Hacking and software manipulation: Unauthorized interference with the platform's software or systems.
• Money laundering: Using the platform to conceal the source of illegally obtained funds.
• Collusive betting: Attempting to artificially influence outcomes by coordinating multiple accounts.
• Identity fraud: Operating an account using another person's identity.
• Use of automated bots: Playing with automated software instead of a human.

5qqee reserves the right to report suspicious activities to the relevant authorities.

5qqee believes that gambling is for entertainment only and is not a means of earning money. We are firmly committed to responsible gambling and provide the following tools to protect our members:

• Deposit limit setting: Set a personal daily, weekly or monthly deposit limit.
• Self-exclusion: Request to temporarily close your account for a set period.
• Reality check: Receive reminders about your session duration at set intervals.
• Account closure: The option to permanently close your account.

If you experience problems related to gambling, contact our 24/7 support immediately. For more information, please read our Responsible Gaming page.

5qqee places the highest importance on protecting members' personal information. Our platform uses SSL encryption to keep all data secure.

• Your personal information will be used only for service delivery, verification and legal obligations.
• Your information will not be sold to third parties.
• Trusted payment gateways are used for payment processing.
• Information may be provided upon a lawful order from legal authorities.

To learn more about our privacy practices, please visit our Privacy Policy page.

All content on the 5qqee platform — logos, designs, game content, software, text and graphics — is covered by the intellectual property rights of 5qqee or its licensors.

• Copying, distributing or republishing any content without written permission is prohibited.
• 5qqee's trademarks or brand elements may not be used for commercial purposes.
• Decompiling or reverse engineering game software is prohibited.

5qqee will not bear any liability in the following cases:

• Interruption to gameplay due to internet disconnection or technical failure on the part of a third party.
• Losses arising from incorrect information provided due to user error.
• Financial loss resulting from balance forfeiture due to a breach of terms.
• Service disruption caused by force majeure events (natural disasters, cyberattacks, or government restrictions).

Under any circumstances, 5qqee's liability will be limited to the deposited amount in the relevant account.

12.1 Changes to Terms

5qqee reserves the right to change, amend, or update these terms at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. You are therefore advised to visit this page regularly.

12.2 Grounds for Account Closure

5qqee may close an account without prior notice for the following reasons:

• Violation of any clause of these terms.
• Fraudulent or suspicious activity.
• Non-cooperation with the identity verification process.
• Direction from legal authorities.

12.3 Voluntary Account Closure

You may request permanent closure of your account at any time by contacting our support team. Any outstanding balance must be settled before the account is closed.

12.4 Dispute Resolution

In the event of any dispute, please contact our support team first. The support team will attempt to resolve the issue fairly. In the case of a dispute, the decision of 5qqee's management will be considered final.