5qqee Privacy Policy

1 Introduction and Scope

By using 5qqee's website and services, you are considered to have accepted the terms of this privacy policy. This policy applies to all users of the 5qqee platform — whether you hold a registered account or are a general visitor.

We believe that protecting your personal information is a fundamental responsibility. That is why 5qqee only collects the data that is genuinely necessary to provide its services. We do not collect unnecessary information and we do not sell it to third parties.

This privacy policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. If you are under 18 years of age or below our specified age limit (21+), please refrain from using our services.

In this policy, "we", "our", or "5qqee" refers to the organisation that operates the 5qqee platform. "You" or "user" refers to any person who uses our website and services.

2 Data Collection

5qqee collects various types of information through several methods. The details are described below:

2.1 Information You Provide Directly

When you register on our platform, complete a transaction, or contact support, we may collect the following information:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address, mobile number, and permanent and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers, and bank account details (where applicable).
• Login Credentials: Username and encrypted password.
• Documents: Scans or photos of government-issued documents required for identity verification.

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• Device Information: IP address, browser type and version, operating system.
• Usage Information: Pages visited, time spent, click patterns, and referral source.
• Transaction History: Deposit and withdrawal amounts, dates, and methods.
• Gaming Information: Play history, bet amounts, and results.
• Location Information: Approximate geographic location estimated from your IP address.

2.3 Information Received from Third Parties

In some cases we may receive information from identity verification service providers and financial transaction processors. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

5qqee uses the data it collects for specific and lawful purposes. No data is used beyond its applicable purpose.

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing gaming services without interruption.
• Providing bonuses, promotions, and VIP benefits.

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Complying with applicable laws and regulations.
• Completing identity verification and age confirmation.
• Detecting and preventing unauthorised use of accounts.

3.3 Service Improvement and Personalisation

• Recommending games and offers based on your preferences.
• Improving the user experience on the platform.
• Sending relevant promotional information (if you have given your consent).

3.4 Customer Support

• Providing 24/7 live chat and email support.
• Resolving complaints and questions.
• Handling account-related issues.

4 Sharing Data with Third Parties

5qqee does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, data may be shared in the specific circumstances described below:

4.1 Service Provider Partners

We work with trusted third-party service providers to operate our services, such as: payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game software providers, and technology infrastructure companies. These organisations receive only the information necessary to carry out their specific functions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information in response to applicable laws of Bangladesh, court orders, or valid demands from government authorities. In such cases we will provide only the information that is legally required.

4.3 Security and Protection

Data may be shared where necessary to detect fraud, prevent money laundering, or address security threats.

4.4 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user data may be transferred. Should such an event occur, we will notify you in advance.

5 Cookies and Tracking Technologies

5qqee uses cookies and similar tracking technologies on its website. These help to improve your experience.

5.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. Without these cookies the platform will not function correctly.
• Functional Cookies: Used to remember your preferred language, display settings, and other preferences.
• Analytical Cookies: Help us monitor and improve the use of our website. This information is analysed in aggregated form.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

6 Data Retention and Security

Keeping your data secure is one of our highest priorities. 5qqee uses industry-standard security measures.

6.1 Security Measures

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Database Encryption: Sensitive data held in storage is kept in encrypted form.
• Access Controls: Only authorised personnel can access data on a need-to-know basis.
• Regular Security Audits: Our systems are verified through regular security testing.
• Firewall and Monitoring: Round-the-clock system monitoring and intrusion detection systems remain active at all times.

6.2 Data Retention Period

Your data is retained for as long as it is needed to provide services or to meet legal obligations. In general:

• Data for active accounts: for the entire period the account remains active.
• Data for closed accounts: from the date of account closure until the applicable legal retention period expires.
• Transaction records: for the period determined by financial regulatory requirements.

6.3 Security Breaches

If a data security breach occurs and your information is affected, we will notify you within the applicable legal timeframe and take the necessary steps.

7 Your Rights

You have a number of important rights regarding your personal information. 5qqee respects these rights.

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. We will make the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, where legal obligations exist, some data may need to be retained for a specified period.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your data be restricted.

7.5 Right to Withdraw Consent

Where the processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat. We are committed to responding to your request within 30 business days.

8 Protection of Minors

5qqee provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.

We verify age during the registration process. If we become aware that a minor has created an account using false information, that account will be closed immediately and the collected data will be deleted.

If you believe a minor is using our platform, please let us know immediately. To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Policy Changes

5qqee reserves the right to change or update this privacy policy at any time. Reasons for changes may include: legal requirements, changes to services, or improvements to business practices.

For significant changes, we will notify you by one or more of the following methods:

• By displaying a notice when you log in to the platform.
• By sending a notice to your registered email address.
• By posting an announcement on the website homepage.

If you continue using our platform after a revised version of this policy is published, you will be considered to have accepted the updated terms. We therefore recommend reviewing this policy regularly.

The "Last Updated" date at the top of this policy will always indicate the date of the most recent change.

Related Pages

View our other important policy and information pages: