5qqee's Commitment to Responsible Gaming
Enjoy the fun, stay safe. 5qqee believes entertainment should always be controlled and responsible — for 21+ only.
Why Is Responsible Gaming Important?
Online gaming and betting can be a great form of entertainment. But like any form of entertainment, it should be enjoyed with moderation and awareness. At 5qqee, the wellbeing and mental health of every player is our top priority.
Responsible gaming means keeping full control over your budget, time, and emotions. Gambling should never be seen as a source of income or a solution to financial problems — it is entertainment only. If you feel that gambling is having a negative impact on your life, our support tools are here for you.
At 5qqee, we provide several effective tools — including deposit limits, self-exclusion, time-out, and a reality check — to ensure a safe and trustworthy environment. On this page you will find all the information you need: how to stay safe, where to get help, and how to use our protection features.
Please note: this platform is for people aged 21 or above only. Minors are strictly prohibited from creating an account or participating in any form of play.
Our Tools to Keep You Safe
5qqee has built these tools to give you full control over your gaming.
Set Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Time-Out Break
If you want a temporary break, you can set a time-out from 1 day up to 6 weeks. During this period your account will be completely inactive and no betting or deposits will be possible.
Self-Exclusion
If you feel gambling is getting out of control, you can apply for a long-term self-exclusion. This step is irreversible and will lock your account for a defined period.
Reality Check
You will receive reminders at set intervals telling you how long you have been playing. These reminders help you stay aware and take breaks on time.
Loss Limit
You can set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, your betting session will be stopped automatically.
24/7 Bengali Support
Our support team is available 24 hours a day, 7 days a week in Bengali. Contact us through live chat for any responsible gaming assistance — we are always ready.
For 21+ Only
All services at 5qqee are available to adults aged 21 or above only. Minors are strictly prohibited from creating an account, making deposits, or participating in any form of betting. We collect the necessary information at registration to verify age. If you suspect a minor is using this platform, please contact us immediately.
Recognise the Signs of a Problem
If you notice any of these signs, seek help right away — it is not a sign of weakness, it takes courage.
💸 Playing Beyond Your Budget
You are spending more than you can afford, or placing larger bets to try to win back money you have lost.
⏰ Losing Track of Time
You play for hours on end and neglect work, family, or sleep.
😰 Emotional Distress
You feel anger, anxiety, or depression when you lose, and cannot find peace without gambling.
🤫 Secrecy
You hide your gambling from family or friends, or lie about it.
💳 Gambling on Borrowed Money
You are taking on debt to play, dipping into savings, or skipping essential expenses to place bets.
🔁 Unable to Stop
Despite repeated attempts, you cannot stop playing or you feel you have lost control.
Stay Safe at All Times
Follow these simple tips to always enjoy gaming in a responsible way.
Set a Budget in Advance
Set a specific budget before each session and stop when it is reached. Instead of chasing losses with bigger bets, take a break.
Stick to a Time Limit
Decide on a time limit before you start playing. Use our Reality Check reminder — it will remind you how long your session has been running.
Do Not Play on Impulse
Never place bets when you are tired, stressed, or have been drinking. Play for entertainment with a clear head.
Do Not See Gambling as a Source of Income
Gambling is a form of entertainment, not a guaranteed income source. Every bet carries an equal chance of losing — always keep this in mind.
Take Regular Breaks
Take regular breaks during long sessions. Get up, drink some water, go for a short walk — it will refresh your mind.
Self-Exclusion and Limits Setup Guide
💰 How to Set Deposit and Loss Limits
Go to your account settings and navigate to the "Responsible Gaming" section to easily set deposit and loss limits.
- Daily limit: set the maximum amount you will deposit each day.
- Weekly limit: set an upper limit on total deposits over seven days.
- Monthly limit: set a budget for the entire month.
- Lowering a limit takes effect immediately; increasing one requires a 72-hour wait.
- Minimum deposit is ৳200 and minimum withdrawal is ৳800.
🔒 Self-Exclusion Process
If you feel you need a long-term break, self-exclusion is the best step.
- Select the self-exclusion option from your account settings.
- Choose your preferred duration — 6 months, 1 year, or permanent.
- Once self-exclusion is active, you will not be able to log in.
- Self-exclusion cannot be reversed before the period has ended.
- For urgent matters, contact us at [email protected].
⏱️ Time-Out Break
As a lighter alternative to self-exclusion, you can use a temporary time-out.
- Choose from 1 day, 3 days, 1 week, 4 weeks, or 6 weeks.
- No betting or deposits are possible during a time-out.
- A time-out cannot be cancelled before the set period ends.
- Your account will be restored automatically when the time is up.
🎧 Where to Get Help
If gambling feels like it is becoming a problem, do not try to deal with it alone — reach out for help.
- 5qqee live chat: Bengali support available 24/7.
- Email: [email protected] — we respond quickly.
- Talk to a family member or a trusted friend.
- Seek help from a professional counsellor if needed.
- Remember: asking for help is a sign of courage.
Responsible Gaming FAQ
Find answers to the most frequently asked questions here.
Enjoy 5qqee Responsibly
Play safely and with awareness — 5qqee's wide range of games, sports betting, and casino offerings are waiting for you. Check our FAQ for any questions or contact support directly.